We are excited to announce we can now offer to manage your returns for any order. Please review the details below on how it all works.
1. Overview
Order placed manually
You simply make your return address for any marketplace your UPS box address here in Bensalem. All returns are received here and we add them to your warehouse communication google sheet within 1 business day, like we do for orders cancelled in transit to our location for fulfillment. You then check the sheet once a day and provide the warehouse the return label and we ship it back to the source for you. There is a $5 fee per order returned to the source for you.
For the return labels, your team will need to reach out to the source to get the return label for your order. We recommend reaching out to the source for the return label when your customer reaches out to you initiating the return. This can significantly help reduce the number of orders that miss their return windows from the source. This normally extends return windows by a week or even two.
For orders placed via our autobuying service
For any order placed via our autobuying service we can request and pull the return label right from your amazon account for you. For every return we process the charge will be $5.
Also for Walmart sellers in particular, as soon as a return request is initiated on your Walmart sellers account our system notifies us that we need to request the return label from amazon. So we will be requesting return labels before the item arrives which should help significantly reduce the number of orders that miss the return window on amazon. The label then saves in our system and when the item arrives we simply print the label and ship the item.
2. Return address you enter on the marketplace
For your return address we will need you to open up a UPS box near our warehouse. You will then use this UPS box address for the return address on your marketplace account(s). We pick up from this UPS store every day and we plan on having all of your returns shipped out in one business day after they arrive. This time frame may be subject to change and we will keep you posted if that occurs. For more details on prices and how to open your UPS box for fulfillment please see our article below and the section titled "UPS BOX."
If you change the return address for your marketplace and you are doing sales outside of the RealArb program, these non RealArb sales will be sent to your UPS box as well.
3. Order that are not eligible for return
A very small number of orders will not be eligible for return back to amazon. We will need to ship these back to your location or we can dispose of them for you. The $5 charge will still apply for these order as well.
4. For orders placed via autobuying - third part sellers return labels
Also for a small number of orders we may need someone on your team to reach out through your buying account and get the label from a third party seller. For these we will place the orders on what we call "your problem order sheet." This is a google sheet that you will need to have someone on your team check daily. Any order placed on this sheet will have 3 business days before we need to ship it back to your location. Meaning you will have 3 business days to send us the return label. So you are aware at this time this is less then 1% of the orders. This % may differ per Walmart storefront.
5. If your buying account is locked/suspended
Just as you can not request return labels when a buying account is locked/suspended we cannot request them via amazon API either. This mean any order that was placed on a buying account that was then locked will need to be shipped to your location.
6. What we need from you to get started
a. The address where we can ship your items that are not eligible for return
b. Your UPS box location address
c. That date in which you are going to enter your UPS box as your return address on your marketplace account(s)
