How it works

1. A customer places an order from your marketplace store for a RealArb item

2. You purchase the item from the source, enter your UPS box address and send the item to your UPS box. 

3. RelaxandShip receives the item. Now the warehouse will have to connect what ecommerce order correlates to this item. Please follow the 3 steps below to ensure this is always a smooth process for both you and the warehouse 

A. Enter your name when purchasing items - When purchasing items from the source please enter your name in the shipping address. This may be required by sources for card verification purposes and it will help the warehouse correlate which packages go to which client.  

B. Entering the tracking number the source provides properly - All items will arrive with a tracking number on the package. The warehouse will scan this tracking number to pull up what order(s) are intended for this package

C. The items UPC - Another way the warehouse will identify what item goes with what ecommerce order is the items UPC. The warehouse will open the package, scan the items UPC and this will pull up all orders that are in bound to our location that correlate to this items UPC. 


4. RelaxandShip then cleans the item by removing all source stickers/labels and prices tags off of the item. They will also check the item for any blemishes and confirm the source sent the correct size and color needed. 

5. RelaxandShip then repackages the item in a new shipping poly bag, prints the shipping label for your marketplace customer and ships the item out to your customer for you

6. The tracking generated when we shipped this item/order automatically gets sent over to your marketplace. The marketplace order is updated in real time with the appropriate tracking information. This process is automated and you will not have to do it manually. 


How can I see my orders that the warehouse has shipped? 

There are 2 ways to check and see what orders the warehouse has shipped for you. 


1. Whenever the warehouse ships one of your orders the tracking information will automatically import into your marketplace sellers account fore those orders. So you will be able to see what has shipped on your marketplace account. 

2. You will also see these on your Stamps.com account. On your stamps account you will see what shipped, when it shipped, the correlating tracking information, and the cost for that items shipping label. 

a. How to pull this information up on stamps.com - Please login to your stamps.com account and go to the tab up top titled "history." A drop down will appear and you will want to select print history. This will display the labels created for you in what ever time frame you set.


Problem order sheet

There will be times the warehouse has to communicate to you directly regarding an order that has arrived. For example lets say an item arrives damaged. Although this does not occur often you will need to be made aware of when it does occur so that you can take the next steps needed to resolve. 


This is also how the warehouse will communicate to you when an item arrives that was cancelled by your ecommerce customer during transit to our location. When this occurs you will need to update the status for the item/order to "cancelled/refunded." When the warehouse receives this item, they will pull it up in our system, and then see the status is cancelled/refunded. The warehouse will then add the item to your problem order sheet. We do this to alert you that we have received this item. You can then provide the return label to the warehouse so that they can return the item to the source for you, or you can instruct the warehouse on what next steps are needed. 


72 Business hours to resolve 

For any item that the warehouse enters into your problem order sheet, you will have 72 business hours before they ship the item directly to your location and charge your stamps.com account for any shipping labels needed to do so. We do this in order to prevent storing items for to long and to keep our warehouse orderly. All this means for you is that you will want to check your order problem sheet daily and make sure you are sending the warehouse the necessary information as soon as possible. They will usually give you an explanation of what info they need from you in the notes section. We ask you please answer any questions or provide any return labels needed within 72 business hours. So you are aware if the item needs to be returned to the source where you purchased it we can do so for you as long as it is in the required 72 business hour window. All you have to do is provide the label to the warehouse and they will ship the item back for you.


Return Labels for items cancelled in transit and added to your warehouse communication sheet 

You can use the customer order number or tracking number provided by the warehouse to pull up the source and the source order number. This is all the info you will need to get a return label. The order on your dashboard will not be updated to "r&s return to source" until they have shipped it our for you.


Since the label will be provided by the source in which you purchased the item you will need to provide the label. We would not have a way of getting it for you. All you have to do is reach out to the source where you purchased it, have them send you the return label, then forward it to the warehouse. They will then print it and use it to ship your order back to the source for you.