1. When issued your Realarb invoice you will have 3 business days to pay. If not paid in 3 business days your account will be suspended until payment is received. 


2. Realarb issues you your bill twice a month. 

     a. On the first business day of the month

     b. On the first business day after the 15th of every month

c. New Clients  - New clients who have not previously received an invoice from RealArb will still need to abide by the time frames in a. and b. above, for their first invoice, regardless of when they started selling using the RealArb system.  


3. The RealArb fee will vary based on custom settings/requirements per unique order and marketplace. For a detailed breakdown of your exact settings for your RealArb fees please reach out to Support@realarb.com. 

a. When calculating your fee RealArb will not include the sales tax a customer paid you for the order on the marketplace.


4. Once a bill is issued we can not change it due to returns/cancels that were not submitted or processed on your marketplace on time. Any cancels and returns that are not entered on time will be accounted for in the following RealArb billing period. 


5. Cancelled orders, returned orders and concessions - The status cancelled or refunded will be imported directly from your marketplace account into our system for the corresponding RealArb orders. This status from the marketplace will be used to determine the billing implementation needed. RealArb is only able to apply concessions to orders using the status from the marketplace. 

5a. Order date with a cancelled or refunded date in the same billing period - If an order was cancelled or returned in the same billing period when the order was placed by the customer you will not be charged the RealArb fee for that order. 

5b. Concessions - When a charge was applied to your invoice for an order that was then cancelled or refunded to the customer in a different billing period from when the order was placed by the customer, you will receive a concession or refund of the RealArb software fee in the billing period when the order was cancelled or refunded.  

5c. Selling Returns: Any returned item a client intends to sell instead of returning to the source will not qualify for a waive or concession of the RealArb software service fee from the original sale.

5d. Concessions of the RealArb fee only apply to clients that are currently active on the RealArb program.

5e. If a client feels there is a mistake on their invoice it is the clients responsibility to point it out and make RealArb aware of it within 90 days of the order date. Any mistake not reported within 90 days will not qualify for a concession of the RealArb fee.

5f. All Returns and Cancels that a client wishes to be reimbursed for must be submitted on their marketplace account, within 90 days of the order date in order to qualify for a concession of the RealArb software fee.


6. A client can not submit an order for a concession of our software fee on the day invoices are created and sent out. This can create issues within our billing system. If a client does update an order in their dashboard on the day invoices are created and sent out to clients they may not receive a concession for that order.


7. We are only responsible for providing the agreed upon data and reserve the right to remove data/sources/listings at anytime.