The following are best practices for managing return orders.
Return label
Most sources RealArb works with offer free return shipping on all items. You can obtain a return shipping label by reaching out to the source you purchased the item from and requesting one. You may also want to check the sources return policy page before reaching out to them.
With some sources you may only have a certain number of days to return the item by. Due to this we recommend you request you return label from the source as soon as possible.
When you receive the return request from your customer it may be a good idea to get your return label from the source right away. Then set the label aside until your customer returns the item to you. This way you can submit the return request and not miss
RealArb Fee Concessions
The status cancelled or refunded will be imported automatically and directly from your marketplace account into our system for the corresponding RealArb orders. There is no work needed on your end to submit orders into our system for concession. This status from the marketplace will be used to determine the billing implementation needed. RealArb is only able to apply concessions to orders using the status from the marketplace.
Order date with a cancelled or refunded date in the same billing period - If an order was cancelled or returned in the same billing period when the order was placed by the customer you will not be charged the RealArb fee for that order.
Concessions - When a charge was applied to your invoice for an order that was then cancelled or refunded to the customer in a different billing period from when the order was placed by the customer, you will receive a concession or refund of the RealArb software fee in the billing period when the order was cancelled or refunded.
