This can be done by logging into your RealArb dashboard and going the section titled "Add Order/Sku Help" located at the top center of the page (see highlighted portion of the image below).


By clicking this section you will see a drop down with the two following options.


A.) Create Order/Sku Problem - 

Here you can enter all the necessary information about and order to report an issue. This gets submitted directly to a RealArb representative for review. It also temporarily blacklists or removes the specific item entered. This resolves the issue right away and prevents it from occurring again, allowing us time to look into and resolve on our end.  


B.) My Order/Sku Problem Tickets - 

Here is where you can see all of the issue you have submitted for RealArb to review. You can see the status of your reported issue and the resolution when one is implemented. 


What do I do after submitting the problem orders sku via your "Order/Sku problem" page

As stated above, after submitting the problem orders sku via your "Order/Sku problem" page it is automatically added to our blacklist and will no longer continue to publish to your marketplace. Having said that the item may still be active and instock in your marketplaces inventory. After you have submitted the sku via your "Order/Sku problem" page you will want to close/deactivate the listings on your marketplace as well. After having done this the problem item should remain inactive and no longer be an issue moving forward.